Customer Service

Classification of products

Deeprocess platform offers 4 product categories:engineering design, equipment and instruments & spare parts, raw material, accessories & additives, process products & by products.There are some sub-categories under these, so that users with different needs can quickly find their demands..
Products should be placed under the minimum category with high correlation and the most appropriate category. Users should choose carefully according to the actual situation of the products.Placing products in a category that is not directly related will be treated as a mistake. Deeprocess platform will find the mistake and has right to return the information of the misplacement.
Goods known to the trade and clearly in conformity with the practice of industry classification should be placed under the category in conformity with its practice.If placed in a similar meaning but actually does not belong to the classification, it shall be regarded as a circumvention category.If Deeprocess platform as the right to adjust the evasive activity.

Product Shelf

  Shelves defined freedom according to the company's products by the enterprise. The enterprise can create multiple 1st shelf in the 4 categories of deeprocess platform and can also create multiple 2nd shelf at some 1st shelves. Products released by enterprises should be placed in the store shelves, if 1st shelf contains 2nd shelves, the products can not be placed in the 1st shelves directly but in 2nd shelves.
Enterprises should set product shelves according to the category, properties, materials and applications of products, so as to facilitate buyers to browse, select and locate the products they want.

Connection and Distinction Between Platform Classification and Product

  The classification of the platform is the basic category that Deeprocess divides according to the nature of products in the industrial chain, and product shelves are defined by enterprises according to the product types they operate.Platform classification can help buyers search for specific products by nature, and product shelves can help buyers find specific products by shelves after entering your business store.When releasing a product, you should first select the category of the product in the platform, and then specify which shelf it belongs to in your business store.Popular speaking, you can place the starch air drier in your enterprise "drying equipment" of the store shelves, at the same time for the platform, the equipment in the classification of platform should belong to the "equipment" "starch equipment

Release of Product Information

Users should fully describe the products and improve the quality of information actively.The commodity name should be consistent with the commodity pictures, commodity description and other information elements. It should be accurate, complete and concise. Users can set 1-3 keywords that are consistent with the product for the buyer to search.The content of commodity property should be consistent with the actual situation of the product, and fill in the ingredients, materials, sizes, brands, models and places of origin truthfully.

The product picture should match the written information and reflect the actual situation of the product.Except in the specified circumstances, the picture shall be clear and complete without smudging or blocking, including:
(1) there shall be no smudge marks on the products or their packaging boxes;
(2) products or packaging boxes shall not be completely or partially covered by something else. Unless other rules specified.
(3) a detailed description of the products should be based on the actual situation of them, the following can be introduced: functions, features, specific instructions, packaging information, accessories, full figure of the product, detailed figure of the product, package figure, effect picture, etc.

The seller shall respect others' intellectual properties. Deeprocess platform strictly prohibit publishing any information that infringes upon the intellectual property rights of a third party.The publication of information containing the intellectual property rights enjoyed by others shall be subject to the permission of the right holder or to the permission of laws and regulations.

The information released by users should be true, accurate, legal and effective.
(1) the information released by users shall be consistent with the actual situation, and it is forbidden to release false or exaggerated information.
(2) the information released by users shall not break national laws and regulations and rules of Deeprocess platform.
(3) the information released by users shall conform to the specifications and requirements of the English e-commerce website.

Payments and transportation methods of the product description should be consistent with the actual service capability of suppliers, truthfully fill out the minimum order quantity, transportation port, packing, delivery time, payment terms, measuring unit, quantity of supply, price, etc.

Restrictions on Sales (information that is prohibited from being published or restricted from being published)

Prohibited information refers to information that is prohibited by laws and regulations and that is prohibited by Deeprocess platform.

Limited published information, refers to the release of the information or products sales should obtain the administrative licensing or related authorization, on the premise of administrative licensing or related authorization, shall be released in accordance with the law and to the specified category.The illegal release of prohibited or limited information will be handled according to the law.

We look forward to hearing from you.
Using Bug Report to post Bugs when you encounter errors.
Using Suggestion Feedback to send us advises to improve our service.
These links can be find also in every bottom of the pages of help.deeprocess.com

For additional, if you have other demand which not included above or you prefer talking by email, please write to: feedback#deeprocess.com(replace # with @)

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The principal motivation for HTTPS is authentication of the accessed website and protection of the privacy and integrity of the exchanged data while in transit. It protects against man-in-the-middle attacks. The bidirectional encryption of communications between a client and server protects against eavesdropping and tampering of the communication. In practice, this provides a reasonable assurance that one is communicating without interference by attackers with the website that one intended to communicate with, as opposed to an impostor.

Historically, HTTPS connections were primarily used for payment transactions on the World Wide Web, e-mail and for sensitive transactions in corporate information systems. Since 2018, HTTPS is used more often on websites than the original non-secure HTTP, primarily to protect page authenticity on all types of websites; secure accounts; and keep user communications, identity, and web browsing private.

Deeprocess.com uses HTTPS to protect your data transfer when you are using Deeprocess.com

Our Commitment to Privacy

Deeprocess.com respects the privacy of your information. Our Privacy Policy governs our online information practices and reflects our commitment to protect your privacy.

Security Measures

Your account information and profile are password protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us and you do so at your own risk.

Information Collection and Use

Deeprocess.com is the sole owner of the information collected on this site. We attempt to keep this information, apart from whatever information is used to market your company to potential trading partners, private. Deeprocess.com does reserve the right to cooperate with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights when, in its sole discretion, it believes in good faith such information is required to assist such parties.

Public Access to Information

The information you provide will be made available to all users of our website. Please remember that any information you disclose becomes public information and you should exercise caution when deciding to disclose personally-identifying information.

Disclosure of Information

We reserve the right to disclose your information where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing (or threatening to infringe) or who may otherwise be causing injury to or interference with (either intentionally or unintentionally) our title, rights, interests or property or those of other website users or of anyone else who could be harmed by such activities.
We also reserve the rights to disclose, without notice to you, personal information in response to a subpoena or other judicial order or when we believe in good faith that such disclosure is required by any law, regulation or listing requirement or by any stock/securities exchange, governmental or regulatory authority.

Co-Branded Relationships

We have established relationships with other parties to offer you the benefit of other products and services which we ourselves do not offer. We offer you access to these other parties either through the use of hyperlinks to their sites from our website, or through offering "co-branded" sites in which both ourselves and these other parties share the same URL, domain name or pages within a domain name on the Internet. The Privacy Policy of such other parties may differ from ours. We therefore encourage you to read that policy before responding of any offers, products or services provided by such other parties.

Log Files

We use IP addresses to obtain metrics, analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.

Changes to Privacy Policy

Deeprocess.com may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.

Welcome to the Deeprocess.com. Deeprocess.com makes available a variety of products and services through Deeprocess.com subject to these General Terms and Conditions ("Terms and Conditions").
Because the Terms and Conditions contain legal obligations, please read them carefully.

1. ACCEPTANCE

By using the Products and Services, you agree, without limitation or qualification, to be bound by, and to comply with, these Terms and Conditions and any other posted guidelines or rules applicable to any individual Deeprocess.com web site, Product or Service.

2. CONDITIONS AND RESTRICTIONS ON USE

Use of the Products and Services is subject to compliance with these Terms and Conditions. You acknowledge and agree that Deeprocess.com may terminate your access to Deeprocess.com or to any of the Products and Services should you fail to comply with the Terms and Conditions. Any such termination shall be in Deeprocess.com's sole discretion and may occur without prior notice, or any notice. Deeprocess.com further reserves the right to terminate any user's access to Deeprocess.com or to any of the Products and Services for any conduct that Deeprocess.com, in its sole discretion, believes is or may be directly or indirectly harmful to other users, to Deeprocess.com or its subsidiaries, affiliates, or business contractors, or to other third parties, or for any conduct that violates any local, or foreign laws or regulations.

3. REGISTRATION AND PRIVACY

Certain of the Products and Services will require the user to register and provide certain data. In consideration of use of such Products and Services, in registering and providing such data, you represent and warrant that: (a) the information about yourself is true, accurate, current, and complete (apart from optional items) as required by Deeprocess.com registration forms ("Registration Data") and (b) you will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Deeprocess.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Deeprocess.com has the right to suspend or terminate your account and refuse any and all current or future use of the Products and Services. (c) If you are an individual, you must be 18 years or older to use the Deeprocess.com service and by registering, you represent that you are 18 years or older. We may require at any time that you provide evidence of your age.
All Deeprocess.com registrations become the exclusive property of Deeprocess.com, its subsidiaries. Deeprocess.com reserves the right to use and reuse all registration and other personally identifiable user information. Users may edit, update, alter or obscure their personally identifiable information at any time by following the instructions located in Deeprocess.com sites.

4. MEMBER AND USER CONDUCT

Upon registering, you will receive a password and Deeprocess.com ID. You are responsible for maintaining the confidentiality of the password and ID, and are fully responsible for all activities that occur under your password or ID.
You agree to (a) immediately notify Deeprocess.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Deeprocess.com cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.
You acknowledge and agree that all information, code, data, text, software, music, sound, photographs, pictures, graphics, video, chat, messages, files, or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not Deeprocess.com, are entirely responsible for all Content that you upload, post, email or otherwise transmit via the Services. Deeprocess.com does not control the user or third party Content posted via the Products and Services, and, as such, does not guarantee the accuracy, integrity or quality of such user or third party Content. You acknowledge and Agree that by using the Products and Services, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will Deeprocess.com be liable in any way for any user or third party Content, including, but not limited to, for any errors or omissions in any such Content, or for any loss or damage of any kind incurred as a result of the use of any such Content posted, emailed or otherwise transmitted via the Products and Services. As a general matter, Deeprocess.com does not pre-screen user or third party Content posted on Deeprocess.com, except for certain areas where Deeprocess.com employs certain automated screening software, although Deeprocess.com reserves the right to do so. Deeprocess.com does not guarantee that any screening will be done to your satisfaction or that any screening will be done at all. Deeprocess.com reserves the right to monitor some, all, or no areas of the Products and Services for adherence to these Terms and Conditions or any other rules or guidelines posted by Deeprocess.com.
Prohibited Conduct
You agree that you will not use Deeprocess.com Products and Services to:

  • Upload, post, email, otherwise transmit, or post links to any Content, or select any member or user name or email address, that is unlawful, harmful, pornographic or otherwise objectionable.
  • Collect or store personally identifying information about other users for unlawful purposes.

You acknowledge and agree that Deeprocess.com and its designees shall have the right (but not the obligation), in their sole discretion, to refuse to publish, remove, or block access to any Content that is available via the Products and Services at any time, for any reason, or for no reason at all, with or without notice. Deeprocess.com may also terminate access to, or membership in Deeprocess.com, or any portion thereof, for violating these Terms and Conditions. You acknowledge and agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by or obtained through the use of Deeprocess.com Products and Services.
You expressly acknowledge and agree that Deeprocess.com may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms and Conditions; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Deeprocess.com, its users and the public. You acknowledge and agree that the technical processing and transmission of the Products and Services, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Deeprocess.com also may suspend or terminate any user account for any Product or Service because of user inactivity. For example, a Deeprocess.com account may be terminated or suspended if a user fails to sign-in to Deeprocess.com Service for an extended period of time; please see Deeprocess.com Rules and Regulation section for more information regarding Deeprocess.com's policies concerning account termination.

5. LICENSE TO MEMBER WEB PAGES AND OTHER USER CONTENT

By submitting a web page to Deeprocess.com, or any other web page hosting service on Deeprocess.com, you grant Deeprocess.com a world-wide, royalty-free, nonexclusive, worldwide, unrestricted license to use, copy, transmit, publicly display, publicly perform, create compilations including, and distribute such web page, and any associated Content, for the limited purposes of publishing and promoting the user's web page in connection with the particular service with which the user has chosen to have the web page hosted and for publishing and promoting such web page elsewhere within Deeprocess.com. Such license shall apply with respect to any form, media, or technology now known or later developed. The term of the license will extend only for the duration of the user's membership with the particular Deeprocess.com service. You acknowledge and agree that Deeprocess.com runs advertisements on the web pages of its users and grant Deeprocess.com the right to do so. These advertisements may include, without limitation, "banner" advertisements and "pop-up text" advertisements. The manner, mode, and extent of such advertising is subject to change.

6. DISCLAIMER

Information on this web site may contain inaccuracies or typographical errors. Information may be changed or updated without notice.
Deeprocess.com makes no representations whatsoever about other web sites which you may access through this one. When you access a non-Deeprocess.com web site, please understand that it is independent from Deeprocess.com, and that Deeprocess.com has no control over the content on that web site.
In addition, a link to a non-Deeprocess.com web site does not mean that Deeprocess.com endorses or accepts any responsibility for the content, use, or products and services made available through such web site.
IN NO EVENT WILL Deeprocess.com BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ANY OTHER HYPERLINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
INFORMATION ON THIS WEB SITE IS PROVIDED "AS-IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

7. COPYRIGHT

All contents in these websites are Copyright © 2018 by Beijing Meckey Engineering Co.
Reproduction in whole or in part in any form without the prior written permission of Beijing Meckey Engineering Co. is prohibited. All rights reserved.

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Why do we use cookies?

  • We use cookies if you have a Deeprocess account, use the Deeprocess Products, including our website and apps, or visit other websites and apps that use the Deeprocess Products (including the Favorite button or other Deeprocess Technologies). Cookies enable Deeprocess to offer the Deeprocess Products to you and to understand the information we receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.
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